Help Center – Everything You Need to Know Before Your Visit

Any Questions?
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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about the Berlin TV Tower

What is the official height of the Berlin TV Tower?

It stands at 368 meters, officially making it the tallest structure in Germany.

When was the Berlin TV Tower first opened to the public?

It was officially inaugurated on October 3, 1969, shortly before the 20th anniversary of the GDR.

What was the tower originally designed for?

It was originally designed as a powerful broadcasting facility and a statement of political power for East Germany.

What is the meaning behind the ‘Pope’s Revenge’ nickname?

The name refers to the unintended cross-shaped reflection the sun casts upon the stainless steel sphere.

At what height is the observation deck located?

The panoramic observation deck is situated at 203 meters above Alexanderplatz.

Does the Sphere Restaurant revolve?

Yes, the premium restaurant slowly rotates, providing a full 360-degree panoramic view every hour.

How many visitors does the tower welcome annually?

The tower is one of Berlin’s most popular attractions, receiving over 1.5 million visitors each year.

Is advance booking necessary to visit the tower?

Yes, purchasing a time-slot specific ticket online is essential to skip the queues and guarantee entry.

Is the Berlin TV Tower accessible for wheelchair users?

No, due to strict fire safety regulations and the emergency staircase design, the tower is not wheelchair accessible.

How fast is the elevator ride to the top?

The high-speed elevators transport guests to the sphere in approximately 40 seconds.

Are there time limits for the visit?

Most visitors spend about 45 minutes to one hour on the deck, though the total visit duration is flexible.

Can I bring a large backpack or luggage inside the tower?

No, large luggage and backpacks are prohibited inside but can be stored at the free cloakroom.

Is there a dedicated bar on the viewing level?

Yes, the Sphere Bar is located on the observation deck, serving drinks and snacks as Berlin’s highest bar.

What are the general closing hours for the tower?

The tower generally closes daily at 11:00 p.m. regardless of the summer or winter season.

Is a ticket needed to visit the gift shop?

No, the official Berlin TV Tower Store is located at the base and is accessible without a tower admission ticket.